Refund policy

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at alsbikes.net@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at alsbikes.net@gmail.com.

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

For in-store Exchanges
Please visit us at our store and provide us the item and the receipt, and once the return is accept we will provide you with a new one of the same model

Refunds

We want you to be happy with your purchase. However, we are unable to process refunds or exchanges for a "change of mind". We encourage you to review your order carefully before completing your purchase.

 
For items with damaged or/with issues, we will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

For any questions or concerns with regards to refund, you may contact us using the following details:


Suzanne Gonora
alsbikes.net@gmail.com/0991 406 1585