Refund policy

Returns for wrong or defective items

This policy applies only to items that ALS Bikes supplied incorrectly or that are claimed to be defective. We do not accept returns for change of mind.

Report the issue within 30 days

Report a wrong or defective item within 30 days of receiving your order. Contact ALS Bikes first through Messenger, call, or text. Please provide your order details, a description of the issue, and clear photos showing the product and problem.

ALS Bikes will first review the issue remotely. Please wait for return instructions before sending the item back.

Return shipping

• Wrong item: If ALS Bikes shipped the wrong item, ALS Bikes will shoulder the return shipping cost.
• Claimed defective item: The customer shoulders the return shipping cost to ALS Bikes. This cost is reimbursed, once the item is later confirmed to be defective.

Inspection and resolution

ALS Bikes physically inspects claimed defective items after receiving them.

• If the item is confirmed defective, ALS Bikes will provide either a refund or a replacement.
• If the item is determined not to be defective, ALS Bikes will return it to the customer, and the customer pays the shipping cost to send it back to them.

Contact ALS Bikes

Message ALS Bikes through FB Messenger, call, or text 0991 406 1585 before returning an item.